---
title: "Setting your password"
slug: portal/join
url: https://projectri.com/docs/portal/join
section: portal
audience: portal
app_route: "/portal/join/[token]"
mobile: "/(auth)/portal-join"
updated: 2026-09-08
source: Projectri documentation
---

# Setting your password

The screen an invitation or reset link opens — choose a password, and you are signed into the portal.

![Setting your password](https://projectri.com/docs-shots/portal-join.png)

## What it is

One screen for two situations: redeeming the invitation that gave you portal
access, and finishing a password reset. Both are the same operation — a
single-use link that ends in a password you chose and a live session.

## How to get there

Follow the link in the email. It is the only way to reach this screen; there is
nothing to type.

## How to use it

### Choose a password

1. The heading names the supplier whose portal the link is for and the address
   it was sent to. If you hold logins with more than one supplier, that is how
   you tell which this is.
2. Enter a password of at least **10 characters**. There is no requirement for
   symbols or digits — a longer passphrase is better than a short password with
   punctuation in it.
3. Enter it again to confirm. The button stays disabled until the two match and
   the length is met.
4. Press **Set password and continue**. You land on the portal, signed in.

### If the link is dead

1. You are told the link has expired and offered **Go to sign in**.
2. The same message covers a link that was never issued, one that has already
   been used, and one that has genuinely expired. Which of the three it was is
   not stated, because the person holding a forwarded email should not learn
   whether the account exists or whether somebody beat them to it.
3. An invitation lasts **seven days**; a reset link lasts **one hour**. Both work
   once.
4. If yours has expired, ask for a new one with
   [Forgotten password](/docs/portal/forgot-password), or ask your contact at the
   supplier to send a fresh invitation.

## What it affects

- **Your account becomes active** when you set the password. Until then you
  cannot sign in, and a sign-in attempt gives the same message as a wrong
  password.
- **You are signed in immediately** — there is no second sign-in step.
- **The identity comes from the link, not from anything you type.** A forwarded
  email proves somebody received the mail, not who they are, so the address the
  password is set for is fixed by the invitation.
- Opening the link twice, or in two tabs, cannot leave one person's password
  overwritten by the other's.

## On mobile

The phone app has the same screen. An invitation link opened on a phone with the
app installed lands there rather than leaving you without a way in.

## Limits and gotchas

- There is no username here and no profile to fill in. Your name comes from the
  invitation.
- The password rules are the same on the web and in the app, so a password one
  accepts the other will not refuse.

## Related

- [Signing in](/docs/portal/login) — where to go once the password is set.
- [Forgotten password](/docs/portal/forgot-password) — getting a fresh link.
- [The client portal](/docs/portal/overview) — what is behind the login.

## Related

- [Signing in](https://projectri.com/docs/portal/login.md): The portal sign-in screen — a separate login from your supplier's workspace, with its own password and its own session.
- [Forgotten password](https://projectri.com/docs/portal/forgot-password.md): Ask for a reset link. The confirmation is always the same, the link lasts an hour, and requesting one ends every session you have open.
- [The client portal](https://projectri.com/docs/portal/overview.md): Your own view of the work your agency is doing for you — projects, requests, support tickets, quotes and invoices, in one place with your own login.