---
title: "Signing in"
slug: portal/login
url: https://projectri.com/docs/portal/login
section: portal
audience: portal
app_route: "/portal/login"
mobile: "/(auth)/login"
updated: 2026-09-08
source: Projectri documentation
---

# Signing in

The portal sign-in screen — a separate login from your supplier's workspace, with its own password and its own session.

![Signing in](https://projectri.com/docs-shots/portal-login.png)

## What it is

The portal's own sign-in page: an email address and a password. It is a separate
login from your supplier's workspace, posting to a separate endpoint and setting
a separate session, so being signed in to one has no bearing on the other.

## How to get there

`/portal/login`, or the root of your supplier's own portal domain if they have
one. Any portal page you open without a session redirects here and brings you
back afterwards.

## How to use it

### Sign in

1. Enter the address your invitation was sent to.
2. Enter your password.
3. Press **Sign in**.
4. If you arrived from a link deeper in the portal, you land back on that page.

### If it refuses you

1. **"Incorrect email or password"** is the answer for every failure, including
   an address the portal has never seen and an invitation that was never
   redeemed. It does not tell you which, on purpose — the portal is on the open
   internet in front of a customer list.
2. **"Too many attempts"** is a different message and means exactly that. It is
   named separately so you do not go and reset a password that was never wrong.
   Wait a few minutes.
3. If you have never set a password, use the link you were emailed — see
   [Setting your password](/docs/portal/join).
4. If you have forgotten it, use **Forgot?** next to the password field.

## What it affects

- **Your session lasts seven days**, then you sign in again.
- **Signing in here does not touch a workspace session** in the same browser, and
  signing out of the portal does not sign you out of a workspace. Some people
  are both a member of a workspace and a contact on the same address; the two
  are kept independent deliberately.
- **You are not evicted from other browsers.** Unlike a workspace login, signing
  in on a new machine does not sign you out anywhere else.
- **Repeated failures are throttled** by address and, more loosely, by network —
  loosely enough that a whole office behind one connection signing in on a
  Monday morning is not affected.

## On mobile

The phone app has one sign-in screen for both kinds of account. Enter your
address and password: it tries a workspace account first and falls through to
the portal, then lands you on the portal's tabs.

## Limits and gotchas

- If your address is a contact for more than one client of the same supplier,
  the portal signs you into the one you used most recently. There is no account
  picker; the other is a separate sign-in.
- A suspended contact is refused with the same message as a wrong password.
- The "next page" the login honours is always inside the portal. A link that
  tries to send you elsewhere after sign-in is ignored.

## Related

- [Forgotten password](/docs/portal/forgot-password) — how a reset works.
- [Setting your password](/docs/portal/join) — redeeming an invitation.
- [The client portal](/docs/portal/overview) — what is behind the login.

## Related

- [Forgotten password](https://projectri.com/docs/portal/forgot-password.md): Ask for a reset link. The confirmation is always the same, the link lasts an hour, and requesting one ends every session you have open.
- [Setting your password](https://projectri.com/docs/portal/join.md): The screen an invitation or reset link opens — choose a password, and you are signed into the portal.
- [The client portal](https://projectri.com/docs/portal/overview.md): Your own view of the work your agency is doing for you — projects, requests, support tickets, quotes and invoices, in one place with your own login.