---
title: "Requests"
slug: portal/tasks
url: https://projectri.com/docs/portal/tasks
section: portal
audience: portal
app_route: "/portal/tasks"
mobile: "/(portal)/tasks"
updated: 2026-09-08
source: Projectri documentation
---

# Requests

The things your supplier needs from you — a document, an approval, an answer — with due dates, and a list of what you have already sent.

![Requests](https://projectri.com/docs-shots/portal-tasks.png)

## What it is

The one list in the portal of things *you* owe, rather than things being
reported to you. Each request has a title, the project it belongs to, a due date
said in words, and sometimes a note that a file is needed.

## How to get there

**Requests** in the sidebar. It is also the first section on the Overview
screen, above your tickets, whenever anything is outstanding.

Every contact can see it. A request is addressed to one person: it appears on
your list because it was assigned to you specifically, not because it was sent
to your company. A colleague's requests are not on your list and yours are not
on theirs.

## How to use it

### Work through the list

1. Outstanding requests come first, overdue ones at the top of those, then by
   date.
2. The heading under the title counts what is outstanding, and names how many
   are overdue when any are.
3. **Already sent** at the bottom lists what you have completed. Completed items
   are kept rather than dropped, so you can check that something arrived instead
   of sending it twice.

### Read a due date

1. The pill on the right says the date in words — overdue by so many days, due
   today, due soon — rather than as a date you have to work out.
2. Hover it for the actual date.

### Answer one

1. Click the row to open the request.
2. Send whatever was asked for, then mark it done. See
   [A request](/docs/portal/task) for the detail.

## What it affects

- **The Overview screen.** The same list appears there, capped at five open
  items, with a **See all** link back here.
- **Reminders.** An outstanding request nudges you two days before it is due, on
  the day, and once three days after — once, not daily. Several outstanding
  requests arrive as one message, not one per request.
- **After a week overdue the chasing stops** coming to you and goes to your
  account manager instead.
- **The delivery team sees the other half.** Internally, a request that is
  sitting with you is shown as blocked on the client with a day count. Nothing
  of that phrasing appears on your side.

## On mobile

The phone app has the same list, reached from the card on the Overview tab.
There is no Requests tab of its own.

## Limits and gotchas

- A view-only contact can read requests but cannot upload, comment or mark
  anything done.
- The list holds up to 200 requests.
- A request belongs to a project you have access to. Losing access to the
  project removes the request from the list.

## Related

- [A request](/docs/portal/task) — sending a file, asking a question, marking it done.
- [Overview](/docs/portal/overview) — where outstanding requests appear first.

## Related

- [A request](https://projectri.com/docs/portal/task.md): One thing the team needs from you — the instructions, the files you send, a place to ask a question, and the button that marks it done.
- [The client portal](https://projectri.com/docs/portal/overview.md): Your own view of the work your agency is doing for you — projects, requests, support tickets, quotes and invoices, in one place with your own login.
- [A project](https://projectri.com/docs/portal/project.md): One project's published timeline, its milestones and sign-offs, the charts your supplier chose to share, and the archive of status reports.