Terms of Service

1. Who this agreement is with

Projectri is operated by Tecnots ("we", "us"). These terms apply to the Projectri web application, the Projectri apps for iOS and Android, and the APIs behind them — together, "the Service".

Projectri is sold to organizations, not to individuals. Almost everyone using it does so through a workspace their employer or client created. That organization is our customer; you are its authorized user. If a written agreement exists between us and your organization, that agreement governs, and these terms fill in anything it does not cover.

By creating an account, accepting an invitation, or continuing to use the Service, you agree to these terms. If you do not agree, do not use the Service.

2. Your account

You need an account to use the Service, and accounts are created either by your organization inviting you or by an administrator adding you. You are responsible for what happens under your account, including keeping your password and any linked devices under your control.

You must be at least 16 years old, and old enough in your country to enter into a contract, to hold an account. The Service is not directed at children and we do not knowingly collect data from them.

Your organization’s administrators can see, change and remove your workspace membership, reassign your work, and end your access. That is a deliberate property of a workspace product, not a defect: the projects, tasks, documents and conversations in a workspace belong to the organization that created it.

3. Acceptable use

You agree not to use the Service to:

• break the law, or help anyone else break it;
• upload or transmit content you have no right to share, including someone else’s confidential or personal data you were not authorized to hand over;
• harass, threaten, defame or impersonate anyone;
• upload malware, or attempt to gain access to accounts, workspaces or systems that are not yours;
• probe, scan, overload or otherwise interfere with the Service or the infrastructure behind it, except under a security testing agreement we have signed;
• resell, sublicense or white-label the Service without our written permission;
• use automated means to extract data at a scale or rate that degrades the Service for others.

4. Your content

You and your organization keep all rights to the content you put into Projectri — tasks, documents, files, messages, boards, and everything else. We claim no ownership of it.

You grant us the limited licence we need to actually run the Service: to store your content, transmit it between the people you have shared it with, back it up, index it so search works, and display it back to you. That licence exists only to operate the Service and ends when the content is deleted.

You are responsible for having the right to upload what you upload, and for making sure the people you invite are allowed to see what you share with them.

5. Nia, and other AI features

Nia is an AI assistant built into Projectri. It answers questions about your workspace, drafts text, and can carry out actions you ask for, such as creating or updating a task.

Nia is generative software and it can be wrong. It may state something inaccurate with complete confidence, misread a date, or summarize a document in a way that changes its meaning. Do not rely on Nia’s output for legal, financial, medical, employment or safety decisions without checking it. You remain responsible for anything you act on or send onward.

To answer a question, Nia is given the relevant parts of your workspace — the tasks, projects and people your question is about — and sends them to our model provider for processing. Your content is not used to train third-party models. See the Privacy Policy for who the providers are and what they are contractually held to.

Every reply from Nia can be reported from inside the app. Reports go to our team, and we may review the reported exchange to investigate. Do not use Nia to generate content that would breach section 3.

6. Encrypted conversations

Direct messages, and channels marked as encrypted, are end-to-end encrypted between the devices you have approved. We hold the ciphertext and cannot read those messages. That is a guarantee about us, and it comes with a consequence you should understand before relying on it: if you lose every approved device and every recovery option, those messages are not recoverable by anyone, including us.

Approving a device grants it the keys to your encrypted history. Only approve devices you control.

7. Availability, changes and beta features

We work to keep the Service available and we will give reasonable notice of planned maintenance, but we do not promise uninterrupted service unless a separate agreement with your organization says so.

We improve the Service continuously, which means features change and occasionally are removed. We will not remove something your organization materially depends on without notice.

Features labelled beta, preview or experimental are exactly that: they may change, break or disappear, and they are provided without the commitments in this section.

8. Fees

Where your organization pays for Projectri, the commercial terms are in the agreement or order form with them. Nothing is charged to you personally through the mobile apps, and the apps contain no in-app purchases.

9. Suspension and termination

Your organization can end your access at any time. We can suspend or end an account or a workspace that breaches these terms, that puts the Service or other customers at risk, or where we are required to by law — and where circumstances allow, we will say why and give a chance to fix it first.

You may stop using the Service at any time. Because a workspace account belongs to an organization, closing it is done through your administrator; see "Closing your account" in the Privacy Policy for exactly how, and what we do when it happens.

10. Disclaimers and liability

Except where a separate signed agreement says otherwise, the Service is provided "as is". We disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement to the fullest extent the law allows.

To the fullest extent the law allows, neither side is liable for indirect, incidental, special or consequential damages, or for lost profits or lost data, and our total liability is capped at the amount paid for the Service in the twelve months before the claim.

Nothing here limits liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence.

11. Changes to these terms

We may update these terms. When a change is material, we will ask you to accept the new version the next time you open Projectri, and we keep a record of which version you accepted and when. Continuing to use the Service after accepting means the new terms apply.

12. Contact

Questions about these terms: support@projectri.com. Questions about data: privacy@projectri.com.