Projectri support
How can we help?
Search the help articles below, or send us a message. A person reads every one, and replies within one business day.
Email supportsupport@projectri.comSystem statusLive availability of the API, realtime and pushSecurity and privacyHow your data is held, and who can reach itTrouble signing inReset a password or accept an invitation
Help articles
The questions we are asked most, answered.
Getting started
Create a workspace and invite your teamA workspace is your company inside Projectri. Everything — projects, tasks, channels, documents and reports — belongs to one, and people you invite only ever s…Set up your first project, board and sprintA project holds the work. Inside it you get a task list, a board, a calendar, sprints, goals, documents and its own discussion channels.
Accounts and access
Approve a new device before you can read encrypted messagesDirect messages in Projectri are end-to-end encrypted. The keys that read them live on your devices and never leave them, which is what makes the encryption me…Reset your password or sign in with a codeThe code is sent whether or not the address has an account. That is deliberate — it means nobody can use this screen to find out who has one.
Working in Projectri
Mobile apps
Security and privacy
Billing
Still stuck? Write to us
Tell us what happened and we will pick it up from here. If you are reporting something urgent about security or privacy, say so — those go to the front of the queue.