Reset your password or sign in with a code
If you have forgotten your password
- On the sign-in screen choose "Forgot password"
- Enter the address you signed up with
- We email a six-digit code, which expires after ten minutes
- Enter the code and choose a new password
The code is sent whether or not the address has an account. That is deliberate — it means nobody can use this screen to find out who has one.
If the email does not arrive
- Check the spam folder; the sender is the Projectri notification address
- Confirm you are using the address your invitation was sent to, which is not always your usual one
- Wait a minute before asking for another code — requesting several in a row invalidates the earlier ones
One session at a time
Signing in somewhere new signs you out everywhere else. If you find yourself unexpectedly back at the sign-in screen, someone — or something — has signed into the same account elsewhere.
Still stuck? Write to us from the help centre and include the address you are trying to use.
Did this not answer it? Send us a message or write to support@projectri.com — a person reads every one.